HELP & SUPPORT - FAQ
​What is a Disney trading pin?
How does Disneyland pin trading work?
How can I tell if a pin is authentic?
Are the Disney, Marvel, Star Wars, and other brand pins authentic?
What payment methods do you accept?
How long does it take to receive my order?
What is your return/exchange policy?
Are your pins new or pre-owned?
What should I do if my pin arrives damaged?
How much is shipping?
What should I do if I receive the wrong item or order?
A Disney trading pin is a collectible, often limited-edition, enamel pin that features beloved Disney characters, attractions, and events. These pins can be traded with Cast Members and other collectors at Disney parks or bought to expand your personal collection!
Disneyland pin trading is simple and fun! Bring your Disney pins to the park, and you can trade with Cast Members or fellow guests. Just approach someone with a lanyard or display of pins, ask to trade, and swap for a pin you love!
Authentic Disney pins usually have a sturdy metal back, a clear "Disney" logo stamp, and sometimes a serial number or date of release. The enamel is smooth, and the details are sharp. If you’re unsure, feel free to contact us, and we’ll help verify it!
Yes, I take the authenticity of all the pins I sell—including Disney, Marvel, Lucasfilm, Warner Bros. and other brands—very seriously. A great deal of time and research is dedicated to ensuring that every pin I offer is authentic. Each pin is carefully reviewed before being listed, using trusted references and sources to verify authenticity. While I strive to ensure all pins are genuine to the best of my ability, I always encourage collectors to examine their purchases and contact me if they have any concerns. My goal is to provide only authentic pins so you can collect and trade with confidence!
We accept PayPal, Credit/Debit cards, Apple Pay, and Google Pay directly through our website. If you’re placing an order through Instagram, we also offer alternative payment options like Venmo, Zelle, and Cash App for your convenience.
Shipping times may vary depending on your location. We typically process and ship orders within [2-3 business days].
Due to the collectible nature of Disney pins, all sales are final. However, if you have any issues with your order, feel free to contact us, and we’ll work with you to resolve it!
We offer a mix of new and pre-owned pins, and you can rest assured that you will receive the exact item shown in the photo. Each pin’s condition will be noted in its description, so you know exactly what to expect before purchasing.
If your pin arrives damaged, please contact us within 72 hours of delivery with a photo of the item. We will work with you to resolve the issue, whether that means issuing a refund or replacing the item.
Shipping costs vary based on your location and the size of your order. You can view the shipping options and rates at checkout.
If you receive the wrong item or order, please contact us within 72 hours of receiving your order. Include your order details and a photo of the item you received, and we will resolve the issue by either sending the correct item or issuing a refund.
What should I do if I’m missing an item from my order?
If you notice that an item is missing from your order, please contact us within 72 hours of receiving your package. Provide your order details, and we will investigate the issue to ensure you receive the missing item or a refund as soon as possible.
How do I return an item?
To return an item, please visit our Returns Page for detailed instructions. Make sure to initiate your return within 7 days of receiving your order. If you have any questions or need further assistance, feel free to reach out!